Terms & Conditions

1. Service Provider

Carsten Schäfer – Bolivien ungezähmt, Santa Cruz de la Sierra, Bolivia. Contact: [email protected]

2. Booking & Deposit

A booking becomes binding upon receipt of the 50% deposit. The deposit can be paid by PayPal, credit card, or bank transfer. The remaining 50% is due in cash (USD or EUR) at the start of the tour.

3. Cancellation Policy

Cancellation by the guest

Cancellation due to illness

If the guest cancels due to illness and provides a doctor's certificate, the deposit will not be refunded but credited as a voucher for a future trip. The credit is valid for 24 months from the original travel date.

Cancellation by the provider

In the event of cancellation by the provider (illness, force majeure), the guest will receive a full refund of the deposit or a free rebooking to another date of their choice.

4. Bad Weather

Long multi-day tours cannot be cancelled due to weather conditions. With appropriate clothing, almost all conditions are manageable. Individual sections may be adjusted if necessary. For short tours with off-road sections (e.g. Lomas de Arena, Amboró National Park) that may be difficult to drive in bad weather, the tour can be rescheduled at short notice or swapped for an alternative tour.

5. Liability

The provider is not liable for personal injury, property damage, or financial losses resulting from force majeure, road closures (bloqueos), natural events, or actions of third parties. Participation in tours is at the guest's own risk. The provider assumes no liability for medical conditions or pre-existing illnesses.

6. Changes to the Tour

The provider reserves the right to make changes to routes, itineraries, or included services due to weather, road conditions, or force majeure. In such cases, an equivalent alternative will be offered where possible.

7. Applicable Law

These terms and conditions are governed by Bolivian law. The place of jurisdiction is Santa Cruz de la Sierra, Bolivia.